Promotions1-888-658-0701

Policies

ESTABLISHING (OPENING) AN ACCOUNT

With your first order we will ask you to fill up a form to open your account. No orders will be shipped without opening the account. (Download form here)

MINIMUM ORDER REQUIREMENTS

Once the account is opened we don’t have a minimum order requirement. Most of our furniture cannot be shipped by couriers like Canpar, Purolator or Federal Express, only small pieces of furniture and Home Decor can be shipped by courier. Furniture needs to be palleted for safe shipment, if your order is too small for us to ship on a pallet, we will advise you and encourage you to fill up the pallet as to lower the shipping cost per piece. We can also ship individual furniture pieces by road freight (same carrier as pallets) on a volume basis. Please contact our customer service department for further details.

SHIPPING

Unless otherwise instructed, Corcoran Importation will prepay and charge freight costs to the customer on their invoice. Collect shipments can also be arranged. If you have an account number with a freight company that you would like us to use, please indicate it clearly on your purchase order.

PAYMENT

All orders are to be prepaid in advance of being shipped unless terms have been established. Terms are never given on an opening order and are only granted after several orders and thorough credit checks. We accept Visa, Mastercard and American Express. If you're coming to pick up your order personally, Interac is available. We also accept cash and certified checks. Please contact our credit manager at 1-888-658-0701 for futher information.

ORDERING

Orders need to be sent via fax to 1-888-258-6918 or via e-mail to Please contact our customer service department if you have any questions about availability and delivery times. We try our best to maintain inventory levels, but if some of your selections are not available, please call us to suggest alternatives.

FREIGHT CLAIMS

All merchandise is carefully inspected and packed in prior to leaving our warehouse. It is the dealer’s responsibility to inspect the merchandise at the time of arrival. Claims of loss or damage must be noted on the Bill of Lading at the time of receipt and reported to us within 48 hours of receipt of shipment. Receivers should write a brief, specific description of the damage on the trucker’s delivery receipt. In the event the dealer refuses to accept the merchandise and returns them to our warehouse without prior authorization all freight charges, both outbound and inbound, will be billed to the dealer.